I have, unfortunately, been no stranger to the woes of technology problems. Back in December I even wrote a post about some of them.
I wish I could say what I wrote there were my last problems with tech, but I have had multiple laptop problems since then. I’ve had to send in my laptop twice to get “fixed” and it’s come back working for a month or so and then it starts to fail again.
The biggest annoyance for me honestly hasn’t been the bad tech but the even worse customer service. With so many issues, I thought for sure the last time I took my laptop in that they would just help me out in refunding and/or replacing the laptop with a new one.
I expected too much of the customer service. I told them that I really couldn’t go without my laptop for the 1-2 weeks they say it may take to do an evaluation. They responded by saying “Great. No problem. You’ll just need to have us send in your laptop to see if you qualify for an in-store credit.
It was like what I said had no bearing on what they knew they were going to do for me. One of the most annoying feelings in the world because you feel so helpless. Since I didn’t really have a choice because my laptop was going caput, I had to send it in and do all of my work on my phone. The last time I sent it in I knew I couldn’t go without a laptop, so I actually bought a cheapo laptop just for while my laptop was gone.
Some of the most inconvenient times. It would be even more so now because my work is literally on my laptop. I can’t just go without it for two weeks.
I say all this as a preface. One that’s far too long, but it is what it is.
Today, I had a chat with a Best Buy chat agent. I tried really hard to just be as kind and friendly as possible while also being as succinct as possible. I wanted to see what would happen if I continually flattered the agent that was working with me.
Things like, “thank you so much for helping me. This is the best experience I’ve ever had calling Best Buy.”
That kind of stuff makes support people’s day. And when you make someone’s day, they’re going to be a lot more willing to help you with anything they can.
She escalated my case and it seems I’ll really be able to talk to some decision makers about getting a good deal out of this whole situation.
Time will tell what actually ends up happening, but for now, I’m just happy with as far as I’ve gotten. This is by far the furthest I’ve ever gotten working on this situation. Normally, they stop me at “I have an issue.” Like they’re allergic to helping me or something.
Rebecca at Best Buy, thank you for all you have done for me today! May all Best Buy customers get Rebecca to solve their problems.