Working for Rockstars

There have been more than a few times that I’ve sat in a room with members of my company, Vital Interaction, and thought “I’m working with some of the best and smartest people out there.”

It seems a rare phenomenon to work with people who are both smart and the best. Maybe it’s a stereotype, but I think a lot of people have the super-smart Mark Zuckerberg type pegged as a rude or at least uncaring type. They’re problem solvers, but they don’t really care about it, they’re just doing it because it makes sense.

We have an open office, and being part of many of the conversations has been so enlightening. I’ve learned so much about business, healthcare, and even the way different people’s minds think and respond to different scenarios.

So many great ideas are brought up in the walls of my office, and more than that, so many great ideas are brought to fruition through the brain and work of the people of Vital Interaction.

Even while all of these great ideas are flowing, my bosses and people who have a million things on their plate care about the little things.

Just today, there was a medical practice who reached out about Vital Interaction doing appointment reminders for them. Unfortunately, they were a very small practice in a specialty that we don’t work much with, and we had to tell him that we wouldn’t be able to help him, but we didn’t leave it at that. After I got off the call with the man, knowing that it probably wasn’t going to be a good opportunity for us, but telling him I’d call back to let him know some information on if there would be next steps, I asked my boss, sitting across from me, what I should do.

We then spent the next 10 or so minutes brainstorming how we could still help them and in the end, pointed him to two of our main competitors because we thought they could help him more than we could.

How many COO’s are turning away business and pointing them to their competitors because they know it will be a better fit?

Certainly, if you had to do that with everyone, that would mean you may have a product that sucks, but that’s not at all the case. There are some people that we are a great fit for, and that by using us actually make money. But some opportunities we know if we take them, it’s going to end up hurting them in the long-run

I’ve learned so much from the people of my company and I’m so thankful to work with them every day.